Help Centre
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Everything you need to know about BluHire, our tools, products, and your account.
Platform & Tools
5 questions
What is BluHire?
BluHire is a career acceleration platform designed to help job seekers — especially graduates and career changers — improve their CV, practice interviews, and become truly hire-ready. We combine free diagnostic tools with premium products and a structured 6-step career pathway.
Is BluHire free to use?
Yes. Our three core tools — BluScore™, SkillMatch™, and InterviewSpark™ — are completely free, forever. No credit card required, no trial period. Premium digital products and AI tools are available to purchase separately.
Do I need an account to use the tools?
No account is needed to try BluScore™, SkillMatch™, or InterviewSpark™. However, creating a free account lets you save your results, track your progress over time, and unlock your personalised Career Dashboard.
What devices does BluHire work on?
BluHire is fully responsive and works on all modern browsers on desktop, tablet, and mobile. We recommend desktop for the best experience when using the CV upload and analysis tools.
Will there be more tools in the future?
Absolutely. Phase 2 will introduce RewritePro™ (AI CV rewriting), MockMaster™ (AI mock interviews), and BluHire Pro™ subscription. Phase 3 launches the Talent Pool and TalentBridge™ employer matching network.
BluScore™
5 questions
How is my BluScore™ calculated?
BluScore™ scores your CV across four dimensions: ATS Compatibility (25 pts), Keyword Density (25 pts), Structure & Layout (25 pts), and Presentation Quality (25 pts). Each dimension uses rule-based analysis to check for industry-standard best practices.
Why is my score low even though my CV looks good?
Visual design and ATS-readiness are often in conflict. Many CVs that look impressive to humans are near-invisible to the algorithms that screen them first. A low score usually means your CV is being filtered out before a recruiter ever sees it.
How do I improve my BluScore™ quickly?
Start with ATS Compatibility and Keyword Density — these have the highest impact on whether your CV passes automated screening. Use SkillMatch™ alongside BluScore™ to identify the specific keywords missing for your target role.
Is my uploaded CV stored securely?
Yes. CV files are validated on upload, stored encrypted outside the public web root, and are only accessible by you. We never share or sell your CV data. See our Privacy Policy for full details.
Can I scan multiple CVs?
Yes. You can upload and analyse as many CV versions as you like. Your full upload history is saved in your account so you can compare versions and track your improvement over time.
Products & Payments
4 questions
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe. All transactions are processed securely by Stripe — we never store your card details on our servers.
Can I get a refund?
Digital downloads are non-refundable once accessed. If you have a genuine issue — wrong file, technical problem — please contact support@bluhire.co and we will resolve it within 24 hours.
How do downloads work?
After purchase you will receive an email with a secure download link. You can also access all purchased downloads at any time via your Downloads Hub. Each file can be downloaded up to 5 times within 30 days of purchase.
What currency are products priced in?
All products are priced in British Pounds (£ GBP) as BluHire is a UK-based platform. Stripe will automatically convert to your local currency at checkout if applicable.
Account & Privacy
4 questions
How do I delete my account?
You can delete your account at any time from the Security tab in Account Settings. This permanently removes your profile, CV uploads, and results. This action cannot be undone.
Who can see my profile?
Your profile is private by default. Employers cannot see your data until Phase 3, when you explicitly opt in to the Talent Pool. You remain in full control.
Do you share my data with third parties?
We do not sell or share your personal data with third parties for marketing purposes. We use Stripe for payment processing and may share minimal data required to process your payment. See our Privacy Policy for the complete picture.
Is my data GDPR compliant?
Yes. BluHire is operated from the United Kingdom and complies fully with UK GDPR. You have the right to access, correct, and delete your personal data at any time. See our Privacy Policy for full details including how to make a Subject Access Request.
Still have a question?
Our team reads every message and responds within one business day. Don't hesitate to reach out.